Display Frames: All our frames are made-to-order. As soon as payment of your order is processed, it will take around 10-15 business days for your order to be shipped. Shipping within Canada 2-5 business days to arrive. To the US, 5-10 business days. Shipping details will be provided in your confirmation email.
All other products: Items are shipped within 2 business days or as soon as payment of your order is processed.
We ship worldwide for most of our products. The shipping costs will apply, and will be added at checkout.
For our display frames, we currently only ship to Canada, US, UK and the EU. Shipping and insurance coverage in Canada is free on orders over $400.00 CAD before tax (the amount will be refunded within 2 business days after the payment has been processed).
We use Canada Post for most of our shipments within Canada, the US and world-wide. We also use DHL and UPS as one of our carriers.
Minifigure Art, Framed Collections and All Display Frames: As these products are made-to-order, we unfortunately DO NOT ACCEPT RETURNS, REFUNDS or EXCHANGES.
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All other products: If for any reason you decide that you would like to return your FIGTAGS purchase for an exchange or refund, please see our Shipping, Coverage & Return Policy.
Aesthetically, nothing beats taking your collections and framing it to have that polished look. As you can witness by looking at the images on our website, the pieces are brought to another level like museum gallery pieces. It's hard not to take pride and show off the pieces.
A serious collector's number 1 enemy is dust, so practically speaking, framing your collections will protect against dust and other environmental pollutants, fading, natural deterioration and damage over the long term.
The price of our product is determined by the quality, materials used, our printing process, labour and workmanship (hand-made). Quality matters to us and based on our own research, no similar product in today's market offers this standard and versatility.
Our goal is to get our product in your hands safe and sound, but sometimes product are damaged during shipment. You are purchasing a high-ticket item and we therefore highly recommend to include insurance coverage. This is for the protection for shipments that are damaged, lost or stolen.
Genuine LEGO® plates, bricks and other elements are used in the manufacturing of our products. The parts and all other elements were gathered collectively from various new and used sources.
You can basically fit any LEGO builds that has a depth similar to a 6x6 plate when positioned vertically and within the bounds of the 10x10 baseplate. This is approximately 4.7 cm or 1.8 in. So any Minigures, Brick Sketches, *BRICKHEADZ and *Micro Builds can be fitted and displayed in the frame.
Ensure that the display pieces are not touching the plexiglas. This is our recommended depth, anything thicker will scratch the plexiglas and damage the frame.
* Modifications are required to some BRICKHEADZ, Micro Build models and other smaller builds to fit in the frame.
The answer is Yes and No.
YES for most of the collectible minifigures as the bags come with a 4x3 plate. Use this plate as a stand to display the minifigures. Be mindful that most minifigures come with accessories and some have larger moulds. So we recommend using alternative plates like a 4x4.
And NO because most LEGO sets are not designed to be displayed on a frame. Modifications are required so that you'll be able to display these builds vertically. You need extra plates and bricks, like a 4x4 or 2x4 plates, 4x2 angle brackets, various shapes and sizes of regular bricks and modified bricks and plates.